There are a number of actions you can take to optimize your conditions for getting a fast internet connection.
The promised speed from the ISP applies only if you are directly connected to the jack via cable, no Wifi.
Make sure that the first jack is used and that the cables are free from defects.
In some cases, the browser, firewalls or antivirus with real-time scanning can also limit speed. Try to temporarily disable such programs when you do the measurement and check if your results improve. You can also try using a different browser such as Google Chrome or Mozilla Firefox to test if the problem is related to this. Alternatively try uninstalling any plugins (not flash!) and upgrade your browser. You should also make sure you shut down other applications and browser windows when running Bredbandskollen.
Here you will find an up to date Web browser:
- Chrome can be found here: https://www.google.com/chrome/browser/desktop/
- Firefox can be found here: http://www.mozilla.org/
- Safari (Mac only) is already installed.
- Internet Explorer (Windows only) is already installed.
Take a look at the Self help section for more tips. http://www.bredbandskollen.se/atgardsguide.php
If your speed is not affected by these actions the next step would be to report the error to your ISP and let them take a look at your equipment and connection.